Shipping policy
- Delivery
Delivery is only made after confirmation of payment by the Seller's banking organization.
The products are delivered to the address indicated by the Customer on the online form serving as an order form. Additional costs resulting from incomplete or erroneous information by the Customer will be invoiced to him. For reasons of availability, an order may be the subject of several successive deliveries to the Customer.
Delivery takes place, according to the method chosen by the Customer, within the following deadlines:
2-3 days
Delivery times are indicative. No compensation can be claimed from the Seller or the carrier in the event of late delivery. If the delivery times exceed thirty days from the order, the sales contract may however be terminated and the Customer reimbursed.
- Order verification
On receipt of the products, the Customer or the recipient checks the good condition of the product delivered or the conformity of the service provided.
In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must make the necessary reservations to the carrier at the time of delivery and immediately notify the Seller.
The verification is considered to have been carried out once the Customer or a person authorized by him has received the order without expressing any reservations.
Any reservation not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the Seller from any liability vis-à-vis the Customer.
- Delivery error
In the event of a delivery error or non-compliance of the products with the indications on the order form, the Customer informs the Seller within three working days of the delivery date.
Any complaint not made within the time limit cannot be taken into account and will release the Seller from any liability vis-à-vis the Customer.
- Returns and exchanges
The product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging, according to the following terms:
the product is a consumable and will not be taken back.
Any complaint and any return not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the Seller from any liability vis-à-vis the Customer.
Any product to be exchanged or reimbursed must be returned to the Seller as a whole and in its original packaging. Return costs are the responsibility of the Customer.